Panda Privacy Policy

Version 1.0 · 2026-09-10

PANDA PRIVACY POLICY
Version 1.0
Effective Date: September 10, 2026

This Privacy Policy explains how Panda processes information when you use the Panda mobile application, website, APIs, social features, creator features, messaging features, GrapeVine, PandaTube, Stories, Discover, Portals, events, and related services (collectively, the “Service”).

Panda is intended only for users age 17 and older.

1. INFORMATION YOU PROVIDE

Account and identity information.
When you create or maintain a Panda account, Panda may process information such as your email address, username, display name, password-derived authentication information, date of birth, city, state, profile biography, “about me” information, website, occupation, interests, profile photo, cover media, and account preferences.

Age information.
Panda asks for your date of birth to determine whether you meet Panda’s minimum age requirement and to derive an eligibility or age classification used by the Service. Panda’s registration system is intended to reject users under 17.

User Content.
Panda processes content you choose to submit, including posts, text, photos, videos, thumbnails, Stories, comments, reactions, ratings, saved items, GrapeVine content, PandaTube content, creator/channel information, Portal or event information, remixes, links, and other materials you publish or interact with.

Reports and support.
If you submit a content report, safety concern, problem report, or support request, Panda may process the category, subject, description, related account or content identifiers, status, staff notes, resolution information, and other information reasonably necessary to investigate and respond.

2. INFORMATION FROM DEVICE FEATURES AND PERMISSIONS

Camera and photo/video library.
If you grant permission and choose to use these features, Panda can access photos, videos, and camera output you select or create for upload, editing, profile media, posts, Stories, creator content, or other features.

Microphone.
If you grant microphone permission, Panda may process audio you choose to record for videos, voiceovers, media creation, or other supported features.

Location.
If you grant location permission and use location-based features, Panda may process device location information to provide functions such as Panda Earth, local discovery, location-aware experiences, or other location features. Panda also processes city, state, venue, latitude, longitude, or other location information that you choose to associate with profiles, posts, Portals, events, or content.

Notifications.
If you enable push notifications, Panda may process a device push token, platform type, and notification preferences so notifications can be delivered and managed.

You can control many device permissions through your device settings. Some features may not work if a permission needed for that feature is disabled.

3. USAGE, INTERACTION, AND TECHNICAL INFORMATION

Panda may process information about how you use the Service, including follows, blocks, mutes, reactions, comments, saves, story views, post views, watch signals, watch quality, creator interactions, subscriptions, content interests, feed interactions, notification state, read status, and similar product activity.

Panda may also process technical information reasonably necessary to authenticate users, operate APIs, secure the Service, prevent abuse, diagnose failures, deliver media, maintain sessions, and protect accounts.

4. MESSAGING AND ENCRYPTION

Panda includes secure-messaging infrastructure designed so private encryption keys remain on the user’s device. For encrypted messages, Panda may store public device key material, one-time public keys, message-routing information, delivery information, message metadata, and encrypted message envelopes containing ciphertext that the server is not designed to decrypt.

Panda’s backend also supports general message records and media, and security characteristics can vary by feature, message type, app version, and whether secure encrypted messaging is actually being used. You should not assume every Panda communication has identical end-to-end encryption properties unless the app specifically identifies it as using secure encrypted messaging.

Even when message content is encrypted, Panda may need to process metadata such as the sender, recipient devices, conversation relationship, timestamps, delivery state, read state, reactions, or abuse reports as necessary to operate and protect the messaging service.

5. HOW PANDA USES INFORMATION

Panda may use information to:

• Create, authenticate, maintain, and secure accounts.
• Enforce Panda’s 17+ minimum-age requirement.
• Provide profiles, feeds, search, Discover, GrapeVine, PandaTube, Stories, Portals, events, messaging, creator tools, and other requested features.
• Store, deliver, process, format, and display User Content.
• Personalize recommendations and content using interests, follows, subscriptions, freshness, engagement, watch behavior, and similar signals.
• Provide location-based and local-community features when enabled.
• Deliver notifications and service communications.
• Enforce privacy settings, blocks, mutes, visibility choices, and sensitive-content preferences.
• Detect, investigate, prevent, and respond to spam, fraud, abuse, security threats, child-safety violations, and Terms violations.
• Review user reports and safety concerns and maintain moderation or operational audit records.
• Diagnose errors, maintain performance, improve features, and understand aggregate service usage.
• Comply with applicable law, lawful requests, and child-safety reporting obligations.
• Protect the rights, safety, integrity, and security of users, Panda, and the public.

6. HOW INFORMATION MAY BE SHARED

Other Panda users.
Information and User Content may be visible to other users according to the feature you use, the audience you select, profile visibility, follower relationships, and privacy settings. Public content may be visible broadly.

Service providers.
Panda may use service providers that perform functions such as cloud hosting, database or file storage, content delivery, push notifications, email delivery, security, app distribution, development tooling, and technical support. These providers may process information on Panda’s behalf as necessary to provide their services.

Legal and safety disclosures.
Panda may disclose information when reasonably necessary to comply with applicable law, valid legal process, protect users or the public, investigate serious abuse, enforce Panda policies, defend legal rights, or address child sexual abuse and exploitation. Where applicable law requires it, Panda may make reports to NCMEC, a relevant regional authority, or law enforcement.

Business changes.
If Panda or the Service is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

At your direction.
Panda may share information when you intentionally use a feature that directs Panda to send, publish, or connect information to another person, service, or destination.

7. THIRD-PARTY LINKS AND SERVICES

Panda content may include links or previews for third-party websites and services. Third parties operate under their own privacy practices. Panda is not responsible for how an external service collects or uses information after you leave Panda or interact directly with that service.

8. DATA RETENTION

Panda retains information for as long as reasonably necessary to provide and secure the Service, maintain accounts, enforce policies, resolve reports, prevent fraud or abuse, comply with legal obligations, and support legitimate operational needs.

Retention periods can differ by data type. Content may remain for a limited period in backups or technical systems after deletion. Panda may retain limited security, moderation, fraud-prevention, legal, or audit information where reasonably necessary or required by law.

9. ACCOUNT DELETION

Panda provides an in-app account deletion mechanism. Permanent account deletion is intended to delete the account and associated User Content from active Panda systems, subject to limited information Panda is legally required or permitted to retain and reasonable backup, security, fraud-prevention, and technical retention periods.

Deleting the Panda app from a device does not by itself delete the Panda account.

10. PRIVACY CONTROLS

Depending on the feature, Panda provides controls that may include profile visibility, who may follow you, who may message you, who may see posts, story replies, read receipts, online status, mentions, tags, discoverability, notification preferences, sensitive-content preferences, political-content preferences, location use for local features, blocking, and muting.

Privacy settings affect Panda’s presentation and feature behavior but cannot guarantee that another user will not copy, record, screenshot, or redistribute information they are able to view.

11. SECURITY

Panda uses technical and organizational measures intended to protect information, including authentication controls, access restrictions, encrypted transport in production, and secure-messaging features. No online service can guarantee absolute security.

You are responsible for protecting your credentials and keeping your device secure.

12. USERS UNDER 17

Panda is not intended for people under 17, and Panda’s registration system is designed to reject account creation by users whose submitted date of birth indicates they are under 17.

If Panda learns that an ineligible user created an account, Panda may restrict or remove the account and associated information as appropriate.

Panda’s Child Safety Standards apply regardless of whether an account holder is an adult and protect any child or minor depicted, discussed, contacted, or otherwise involved in content or conduct on the Service.

13. INTERNATIONAL USE

Panda may process information in the United States and other locations where Panda or its service providers operate. Data-protection laws may differ between jurisdictions. Panda will handle information according to applicable legal requirements.

14. CHANGES TO THIS POLICY

Panda may update this Privacy Policy as the Service, technology, or law changes. The published policy will identify its version and effective date. Where required, Panda may provide additional notice or request renewed acknowledgment.

15. CONTACT

Privacy, account, and general support questions:
pandaapphelper@gmail.com

For child-safety matters, use Panda’s in-app safety reporting tools or the contact listed in the Panda Child Safety Standards.